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Senior managers from all types of businesses across all industries are discovering that one role takes the spotlight in deepening relationships with key customers. Whatever title individuals in that position are given--field service technician, support engineer, implementation consultant, services account manager, resident engineer, technical account manager--no one has more potential impact on the success of the company and its customers than the service professional...no one. High-performing service pros are where the action is, orchestrating superb customer experiences, proactively preventing problems before they occur, and leveraging their relationships to rock out customers and lock out the competition. They deliver the results customers crave and executives yearn for, while building brand and having fun. Designed for anyone in service who touches the customer, The Brilliant Service Professional uncovers the competencies, tools, and behaviors that enable service pros in any industry to shine as the new corporate rock star.

• Sales Rank: #1226056 in Books
• Published on: 2013-12-30
• Binding: Paperback
• 208 pages

About the Author
James Alex Alexander, Ed.D, helps product companies build brilliant services businesses. He researches, publishes, advises, trains, and speaks on transforming good services organizations into high-performance services machines that create loyal customers, drive sales of services and products, and dominate the competition. Contact Alex at alex@alexanderstrategists.com.

Most helpful customer reviews

1 of 1 people found the following review helpful.
Short, breezy read with tools and actionable advice
By Meryl K. Evans
Not everyone desires to keep climbing the ladder. Some prefer to be individual contributors with deep expertise. After awhile, they can hit a rut especially those working in professional services. I've been a fan of Alexander's work since discovering several of his professional services series. His writing style is conversational with a scoop of humor added. And that style carries over in this book. Often, I find advice related to professional services to be stiff, boring and difficult to follow and implement. Alexander breaks it down into actionable steps so you can put it to work and grow as a services professional.

I hope you find this review helpful and will show it with a quick click of yes. If you have unanswered questions, please comment so I can address them.

1 of 1 people found the following review helpful.
Compulsary reading for any service business executive and front-liner wishing to excel
By Kevin Wheatland
Once again, Dr Alexander provides the pragmatic key to service business success. In a world where products and increasingly services are commodities, your people remain the only viable resource for long term differentiation - if you recruit, train, support and reward them for their excellence. Alexander, in his usual manner, tackles the subject with a highly structured approach that is an easy read and more importantly is easy to assimilate into any business. With his trademark insightfulness, logic and superb pedagogics, Alexander takes service excellence journey to the next level. Ignore at your peril.

1 of 1 people found the following review helpful.
This Book IS Brilliant
By McJic
If you are in the services business, or have a services group within your company, then "The Brilliant Service Professional" should be mandatory reading for all employees. It is the definitive "how-to" guide for ensuring their efforts are optimized for success. Alex Alexander writes with a clear, insightful style that makes this book a great informative read. There is no better way to build trust, create value and increase customer satisfaction than reading — and implementing — the tools and techniques in this book.

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• Sales Rank: #5679212 in Books
• Published on: 2007
• Number of items: 1
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Beginning with a brief history of medicinal plants, this comprehensive guide goes on to provide advice and techniques for the collection, preparation, drying, and preservation of these plants. It also discusses the active principles of medicinal plants and categorizes the plants according to their effects—antitussive, antidiabetic, diuretic, laxative, and many others. The rest of the book is a beautifully illustrated guide to more than 200 medicinal and healing plants, including wormwood, which can serve to promote appetite and combat intestinal parasites; common horsetail, which can act as an anti-inflammatory and a hemostatic agent; and white willow, the bark of which can be used to ease aches and pains and reduce fevers. This is a complete reference for any reader interested in all-natural remedies for a range of common aches, illnesses, and injuries.

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• Sales Rank: #859805 in Books
• Published on: 2014-03-01
• Original language: Spanish
• Number of items: 1
• Dimensions: 1.50" h x 9.00" w x 10.30" l, .0 pounds
• Binding: Hardcover
• 286 pages

About the Author

Susaeta Ediciones, S. A., is a Spanish publisher based in Madrid whose list includes a wide range of fiction and nonfiction titles for both adults and children.

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There'�?s truly nothing sweeter than a homemade cookie, but when it'�?s creatively decorated, that cookie can become a tasty work of art. THE ART OF COOKIES delivers an imaginative collection of decorating ideas and designs, focusing on themes such as birthdays, weddings, baby showers, Christmas, Hanukkah, and Easter. Be serious. Be whimsical. Be adventurous or traditional. Let your imagination go and your fingers fly. If it doesn'�?t turn out exactly right, who cares? Eat it and make another! The idea is to decorate, originate, elaborate-if it can be done on a canvas, it can be done on a cookie. Great art and great taste-what could be a better combination?

An upscale lifestyle book celebrating the art of cookie decoration for various themes and holidays.

Features an introduction to creative cookie decorating and a selection of core recipes and techniques.

Includes 50 step-by-step photographs of the design process so you can replicate the cookies with ease.

• Sales Rank: #3740004 in eBooks
• Published on: 2013-12-03
• Released on: 2013-12-03
• Format: Kindle eBook

From the Publisher
* An upscale lifestyle book celebrating the art of cookie decoration for various themes and holidays.
* Features an introduction to creative cookie decorating and a selection of core recipes and techniques.
* Includes 50 step-by-step photographs of the design process so you can replicate the cookies with ease.

About the Author
NATASHA HAIMOVICH is a food stylist with a degree from the Culinary Program at New York'�?s New School. She is a cooking and styling editor for food magazines and a creative designer and food stylist for several international culinary publications. Natasha lives in Israel.
NOGA HITRON graduated from the Bezalel Academy of Art in Jerusalem and went on to become a successful jewelry designer before turning to cakes and cookies. She is the proprietor of Cookies for Fun, a thriving decorative cookie business selling to gourmet food and fashion shops throughout the world. Noga lives in Israel.

Most helpful customer reviews

11 of 12 people found the following review helpful.
Use your cookie cutters in new and unexpected ways!
By L. Barrett
This well illustrated book does a great job of showing you ways to use standard cookie cutter shapes and turn them into additional designs. I bought the Roshco Cookie Cutter set along with this book, without knowing that so many of the unique shapes used in the book are in the set and I have a whole new set of ideas now for future cookie decorations. The steps are very easy to follow and the extra tips on those "professional" finishes helped me take my cookies to a new level.

6 of 7 people found the following review helpful.
Thought it would be better!
By Amazon buyer
I purchased this book along with another cookie book and was dissapointed. The cookies in the pictures did not look very appetizing and the decorating was very amateurish. I was hoping for something better.

1 of 1 people found the following review helpful.
The Art of cookies: Fast and Fun Cookie Decoration
By Jenny
This book was brilliant! I enjoyed it very much and so did my eleven year old daughter. Easy to follow recipies, colorful images make you want to satart baking and decorating straightaway. Fanatstic idea to add the cookies paterns for those who haven't got the cutters!

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• Sales Rank: #3717728 in Books
• Brand: Brand: CRC Press
• Published on: 1986-08-26
• Original language: English
• Number of items: 1
• Dimensions: 9.25" h x 6.25" w x 1.00" l, 1.66 pounds
• Binding: Hardcover
• 440 pages

Features

• Used Book in Good Condition

Review
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